Is your TV showing a black screen or a “No signal” message when connecting to your PlayStation 5? The problem could be a faulty HDMI cable, dirty or damaged ports, incorrect video input (on the TV), etc.
This post describes troubleshooting steps you can try if your PS5 won’t connect to TVs or monitors.
1. Check the PS5 indicator light
When the PS5 is turned on, the indicator light should glow white. If the console is not lit, it means that it is turned off and is not transmitting video signals to your TV. A solid orange light means your PS5 is in standby mode. Turn your PS5 on or wake it from standby mode to restore its image.
Click power on the console or press the button PS button on a PS5 controller. Then wait a few seconds and check if your TV is displaying the image from the console.
Contact PlayStation Support if your PS5 light is flashing red. This means that the console is overheating and needs maintenance.
2. Restart your PS5
The console freezes if your PS5 has a constant blue light or keeps flashing white or blue lights. Restarting the console may resolve the issue.
Unplug the PS5 power cable from the wall outlet, wait 60 seconds and plug the console back in. Make sure the HDMI cable is connected correctly and turn the console back on.
3. Reinsert the HDMI cable
Loose cable connections can disrupt the transmission of the video signal from the PS5 to the TV. Insert one end of the HDMI cable into the TV port and make sure it is fully inserted.
Connect the other end of the cable to the HDMI port on the back of the PS5 console. Make sure the connection is secure and secure, but do not insert the cable with force to avoid damaging the HDMI port.
Turn on the PlayStation 5 and set the TV’s input source to the HDMI connector to which the console is connected.
4. Check the TV’s video input source
The PlayStation 5 console connects to televisions and monitors via a high-definition multimedia interface (HDMI). If your TV or monitor has multiple HDMI ports, make sure the video input source is set to the HDMI port your PS5 is connected to.
Keep pressing the Input or Source button on your TV remote until you see the picture from the HDMI input your PS5 is connected to. Again, make sure your PS5 is turned on when changing the TV input source.
5. Disconnect the HDMI accessories
HDMI splitters (or HDMI switches) allow audio and video signals to be exchanged between multiple devices. For example, you can connect your PlayStation 5 to multiple TVs or monitors using an HDMI splitter. Similarly, a splitter allows you to connect several consoles to one TV.
If the HDMI splitter is not compatible with your TV or PS5, it may break the connection between the two devices.
Unplug any HDMI splitter connected to the PS5 or TV and connect the console directly to the TV. If your TV detects the PS5 later, the problem is with the HDMI splitter. When buying a new HDMI splitter, make sure it’s compatible with the PS5.
6. Try a different HDMI cable
Counterfeit or fake third-party cables may not connect your PS5 to your TV or monitor. Connect your PlayStation 5 to your TV using the HDMI-to-HDMI cable that comes with the console. Purchase a replacement from any authorized SONY store or dealer near you if the original HDMI cable is broken or damaged.
You can use a third-party HDMI cable. However, make sure it’s an Ultra Speed (or HDMI 2.1) cable with the HDMI logo/writing on both connectors.
Although the PS5 has an HDMI 2.1 port and works best with HDMI 2.1 cables, you can still connect the console to TVs with older HDMI standards. If your TV does not have HDMI 2.1 ports, you can connect your PS5 using HDMI 2.1 cables.
HDMI 2.1 cables (or Ultra Speed HDMI cables) are backwards compatible with older HDMI standards/devices. However, your TV won’t play video games at the highest resolution or refresh rate because it uses an older HDMI port.
7. Try a different HDMI port
Move the HDMI cable to a different port on the TV and check if both devices have established a connection. Don’t forget to switch your TV’s input source to the new HDMI port your PS5 is connected to.
8. Change the HDMI signal format of the TV
Some TV brands (such as SONY) recommend changing the TV’s HDMI signal format if your PS5 or other devices do not connect via HDMI. Let’s say your TV’s HDMI signal format is set to “Standard”, switching it to “Enhanced” may solve the problem. Some TV brands/models have this option as “Extended Format” or “Extended Format (8K)”.
If your TV has multiple HDMI ports, change the signal format of the specific HDMI port your PS5 is connected to.
Enhanced HDMI is a high-quality signal format that unlocks the full bandwidth of your TV’s HDMI port. In addition, the improved signal format guarantees you 4K HDR gameplay on PS5.
Switch to “Standard” signal format if your PS5 does not connect to the TV under HDMI advanced settings. For specific instructions on switching the HDMI signal format, refer to your TV’s instruction manual or contact the manufacturer.
9. Turn off and turn off the TV
Turn off the TV if the problem persists. Turn off the TV using the remote control or unplug the power adapter from the outlet. Wait about a minute, reconnect the TV and set the TV’s input source to the HDMI port the PS5 is connected to
10. Clean the PS5 HDMI port
The presence of foreign materials in the HDMI port of your PS5 can disrupt the connection of the console to the TV. Check your PS5’s HDMI port for dirt, dust, debris, or debris. Use a soft-bristled brush to remove foreign material. If you have a can of compressed air, a few squirts into the HDMI port can remove dust and dirt.
You should also clean your TV’s HDMI port(s), especially if it can’t connect to any devices.
11. Update the TV firmware
If you’re using a smart TV, software glitches can prevent you from displaying images from HDMI devices. Go to your TV’s settings menu, update the firmware or operating system and see if that fixes the problem.
We also recommend setting your TV to automatically update the firmware when a new version is available. Check “Automatic software update” or “Automatic firmware update” in the TV’s software settings menu.
You may also be able to update your TV’s firmware from the manufacturer’s website, depending on the make or model of your TV. Contact your TV manufacturer for more information on installing the latest version of system software on your TV.
12. Try another TV or monitor
Connect PS5 to another TV or monitor with a compatible high-speed HDMI cable. If the new monitor or TV is not receiving video signals from your PS5, the console’s HDMI port is likely faulty. Try connecting another cable to the monitor and see if it works.
13. Change PS5 video resolution in safe mode
Some PS5 users have fixed the black screen issue by changing the video resolution of their PS5 to HDCP 1.4. High-Bandwidth Digital Content Production (HDCP) is a content protection protocol to prevent unauthorized recording of content on the PS5.
PS5 supports the latest version of HDCP (HDCP 2.3) and automatically switches between other versions (HDCP 2.2 and HDCP 1.4) depending on your TV model. Set your PS5 to use HDCP 1.4 if your TV only shows a black screen.
To do this, you must first boot your PS5 into safe mode.
- Press and hold Power button on the PS5 for three seconds to turn off the game console.
- let go Power button and wait for the console to complete.
- Press and hold Power button again until you hear the PS5 beep twice.
Note that the second beep usually sounds about seven seconds after the first beep. So keep holding the power button and release after the second beep. This will boot your PS5 into safe mode.
- Connect the DualSense controller to the console using the USB cable and click PS button on the controller.
- Select Change video output.
- Select Change resolution.
- Select HDCP 1.4 only and select Restart on the confirmation page.
Your TV should now recognize visual signals from the game console. Make sure your PS5 is properly connected to your TV with a compatible cable.
Get the games
If your PS5 still won’t connect to your TV even in safe mode, its HDMI port or motherboard is probably damaged. Contact PlayStation Support or visit a PlayStation Repair Center to have your PS5 checked for hardware issues. You can get a new console if your PS5 is still under warranty and the connection problem is due to a factory defect.
If your PS5 connects to monitors other than your TV, contact the manufacturer or reset your TV to factory settings.